211 British Columbia

What is 211?

211 is a free and confidential service that connects people to helpful and vital resources in their community.

We provide information and referral to a broad range of community, government, and social services that assist with:

• basic needs like food and shelter
• mental health and addictions support
• legal and financial assistance
• support for seniors, newcomers

And much more.

211 British Columbia is accredited by the Inform USA (formerly AIRS), and meets international standards relating to call response, privacy and confidentiality, and quality and accuracy of resources listed in the database. 

If you’re new to 211, learn more about making the most of the resources available to you and those you know.

Self-Serve Online

The online database of resources is always available with different ways to search. You can create a list of resources to share or print for future use. Explore resources by topic or search by keyword.

Help from a Live Person

Specially trained Resource Navigators are available 24/7 to hear the challenges you’re facing and suggest services that are right for you.

Help by Phone

Help by phone is available 24/7, 365 days a year. Interpretation is available for over 240 languages and dialects. CALL 211

Help by Text

Text support is available 24/7. You may be placed in a queue for assistance. We appreciate your patience. Standard messaging rates apply.

211 and other services

2-1-1 connects individuals to non-emergency community programs and social services in their areas.

9-1-1 responds to life- or property-threatening emergencies.

3-1-1 connects you to non-emergency municipal services, programs and information. Note: this is not available in all communities.

8-1-1 connects you to healthcare workers who can provide health advice and information. Learn more about 8-1-1.